Terms & Conditions

The Hirer agrees to the following terms and conditions when payment has been made for the initial 50% to confirm the order. By providing email acceptance to the quote provided by Orra Collections Ltd the hirer agrees to enter into a binding contract which is outlined below.

General 

1. All hired goods remain the property of Orra Collections Ltd, trading address; Unit 1, Millenium Centre, 38 Lough road, Loughgiel, County Antrim, BT44 9JN & registered address; 6th floor, AMP House, Dingwall Road, Croydon, CR0 2LX.

2. The hirer or person authorised must be  present when the goods are delivered and collected by our driver. 

3. The hirer is responsible for the person signing the delivery note. Orra Collections have the right to refuse delivery if the hirer fails to provide someone who can authorise and accept delivery. 

4. On the rare occurrence that your order arrives damaged or incorrect on arrival please contact the office within 24 hours. We will not take responsibility if advised after this time. 

5. The Hirer is responsible for all losses or damages to items hired from time of delivery/collection until its return to Orra Collections Ltd. 

6. Late returns will incur extended hire charges which will include additional collection charges. 

7. If any equipment, which doesn’t belong to Orra Collections is returned to our premises, we will store the items on-site for 1 week, after which it will be disposed of. 

8. Orra Collections standard hire period is for 72 hours inclusive of the event date, any items hired for longer will be subject to an increased hire charge. 

9. Orders once placed can be increased/decreased by up to 10% up to 4 weeks before the event with no additional charge. If the changes are 10% or less then the final invoice will be reduced. If the changes are an increase up to 10% then the invoice will be increased to reflect the additional items hired.

Delivery / Collection 

1. Orra Collections drivers delivering or collecting goods are not authorised to check goods. If there are any issues please contact the office directly, drivers cannot help with queries. 

2. All deliveries and collections will be charged. Deliveries or collections outside standard working hours (Monday-Friday 8 am-6 pm) will be charged at an additional rate. 

3. Waiting times may incur a charge if drivers are unable to deliver/collect. Charges are dependent on the time of day. 

4. Timed delivery windows will include an extra charge.

5. It is hirers responsibility to ensure someone is on site and provide contact details to Orra Collections beforehand.

6. If hirer wishes to collect hire items from Orra Collections warehouse then this must be agreed beforehand in writing.

Payments 

1. 50% of the total order amount is to be paid to Orra Collections to secure the booking unless account facilities have been approved, this is non refundable. Remaining balance is to be paid no later than 4 weeks before the event. A refundable (if no damages or losses are incurred)  security deposit which will be approximately 50% of the replacement cost of the stock will be paid to Orra Collections no later than 4 weeks before the event.

2. Orra Collections accepts BACS transfer only as a form of payment. 

3. All Prices are subject to VAT. 

4. Account customers must ensure payment within 30 days from the date of the invoice. Orra Collections Ltd reserves the right to suspend its obligations until any outstanding payment is received. 

5. Late fee charges are to be applied to all orders/amendments made in the 7 days before dispatch day. must ensure payment is made within 7 days of receipt of the invoice being issued to secure booking.

6. The refundable security deposit is based on our replacement costs. Where the deposit is not sufficient to cover additional fees, the hirer is liable to cover the outstanding balance owed. 

7. Damaged or non- returned linen will be invoiced at full replacement cost if not returned on the agreed date. 

7. All items will be checked for damages and missing items when back at Orra Collectons warehouse. Any damages or missing items will be charged at full replacement cost and deducted from the security deposit.

8. Any invoice queries must be notified within 1 week of receipt of invoice. 

9. If the customer is in default of the agreed repayment terms they will be liable for any costs incurred in recovery including the fee for, a Letter Before Action of £30.00, Debt Collection Agents instruction fees@ 20% of the amount due, interest@ 8%, and Late payment Compensation per invoice as per “The Late Payment of Commercial Debts (Interest) Act 1998”. 

10.If remaining 50%balance and refundable security deposit are not paid at the 4 week cut of period before an event, Orra Collections reserves the right to cancel the order and the 50% deposit will be kept.

Cancellation Charges 

1. Orra Collections reserves the right to apply for cancellation charges if Hirer decides to cancel the order up to 4 weeks before the event. 

2. All cancellations must be confirmed in writing to Orra Collections Ltd.

3. Unused hired items are not subject to refund.

Care of Goods 

1.All items will arrive in packaging in crates. Please ensure all packaging and crates are returned to Orra Collections. If any crates or packaging is missing then the Hirer will be charged full replacement cost and the amount deducted from the security deposit. 

2.Standard cleaning charges are included in our hire cost. 

Please ensure all food is scraped off plates before being put back into packaging. Do not clean any items yourself apart from rinsing with water as some items are very delicate and could be damaged if washed in a dishwasher.

3.It is the hirers responsibility to read the care of items document and to share with venue if needed.

4.Any items permanently damaged, the hirer can keep. We will store the items on-site for 1 week, after which they will be disposed of.